In order to qualify for a refund, you will have had to follow and use the workflow and instructions as set out by the guide. In specific, you must meet the requirements set out below in order to qualify:
-  You must have signed up for both of your accounts to sell stock footage at Pond5 & Shutterstock Microstock Agencies, and must use the links provided in Section 1 of the guide to do so.
-  You must have a minimum gallery size of 300 clips online and for sale at both Shutterstock & Pond5 Microstock Agencies.
-  Offer is valid for one year from the date of purchase.